Auto Partner Motor Insurance Claim Guideline

Auto Partner Motor Insurance Claim Guideline

INSURED TO DO

1. Contact our Auto Partner Hotline No. 03 2716 8981 or Toll Free Line 1-800-88-1301 for tow truck services.
2. Report the accident to the Police immediately or within 24 hours;
3. Send the damaged vehicle to TMIM’s Panel Workshop of your choice for repairs;
4. Notify the loss or damage to TMIM at Tel. No.03 2026 9875 or our Branch Officer at the contact number provided as soon as possible
5. and obtain Claim Form for completion and return with the requisite documents;
6. Do not admit liability or make any offer to Third Party;
7. Forward all correspondence/notice of claim from Third Party unanswered to Insurers immediately;

DOCUMENTATION REQUIRED

OWN DAMAGE

• Completed Claim Form;
• Police Report;
• Estimate of repairs;
• Photocopy of Driver’s Identity Card or Passport and Driving License;
• Photocopy of Insured’s Identity Card or Passport and Driving License;
• Photocopy of Registration Card (both sides) and Road-tax disc;

OWN DAMAGE KFK (No Fault)

• Completed Claim Form;
• Signed Declaration Letter;
• Police Report;
• Third Party’s Police Report;
• Police investigations/outcome report/compound on the party at fault;
• Identity/name of third party’s Insurer (copy of insurance policy if any);
• Completed Claim Form;
• Estimate of repairs;
• Photocopy of Driver’s Identity Card or Passport and Driving License;
• Photocopy of Insured’s Identity Card or Passport and Driving License;
• Photocopy of Registration Card (both sides) and Road-tax disc.

WINDSCREEN DAMAGE

•  Completed Claim Form;
• Photographs of the damaged windscreen (close-up) and full view of vehicle showing registration number before and after repair;
• Photocopy of Registration Card;
• Photocopy of Insured and Driver’s Identity Cards or Passports and Driving Licenses;
• Replacement Bill/Receipt.

THEFT / TOTAL LOSS

• Completed Claim Form;
• Police Report;
• Original Registration Card;
• Original Policy and Certificate of Insurance;
• Legible copy of the hire purchase agreement;
• Photocopy of Insured and Driver’s Identity Cards or Passports and Driving Licenses;
• Full set of keys to vehicle;
• JPJ K3 form duly signed by Insured (rubber stamp if under business company name);
• Duly signed JPJ Lampiran A ’1’ – Letter of Indemnity;
• Duly signed Lampiran B – Borang Akuan;
• Letter of Release from hire purchase or finance company if applicable;
• Certified copy of Memorandum & Article of Association (for limited company).

 

THIRD PARTY PROPERTY DAMAGE/THIRD PARTY BODILY INJURY

• Completed Claim Form;
• Police Report;
• Police sketch plan with key;
• Photocopy of Insured and Driver’s Identity Cards or Passports and Driving Licenses;
• Photocopies of Registration Card and Road Tax Disc;
• Correspondence or notice of claim from Third Party claimant/solicitors.

To make an appointment or question, please

Email to: opulence.consultancy@gmail.com
SMS or Call:  +6012 2098986      

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